Parloa raises €20 million in successful financing round
Parloa has successfully closed a €20 million Series A. A collaboration with Microsoft enables Parloa customers to gain immediate access to the OpenAI language model in Azure.
Berlin-based Parloa is revolutionizing automated customer communication with its natural AI language application. The company recently received €20 million in a successful funding round led by EQT Ventures. New funding comes from existing investors Newion and Senovo. The investment will further accelerate the company's expansion to establish an international presence.
Parloa offers a user-friendly customer service platform that enables companies to handle thousands of customer requests simultaneously. In addition, Parloa's AI can communicate in natural language and resolve queries autonomously. This should relieve customer service staff of repetitive tasks.
Parloa is a Microsoft partner and uses Microsoft Azure to run its platform. It offers companies an intuitive user interface that can be operated without programming knowledge in order to develop their own solutions. The company also works with major language models such as Generative Pre-trained Transformer (GPT) via OpenAI Service.
Well-known investors from German unicorns
In addition to EQT Ventures, investors from previous financing rounds also invested in Parloa. These include many founders of German unicorns such as Erik Muttersbach and Michael Wax (Forto), Hanno Renner (Personio) and Nicolas Peters (Signavio), as well as Jens Bormann (Muuuh! Group). Other well-known investors include the German Red Cross, Decathlon and Teamviewer.
Doreen Huber, Partner at EQT Ventures, is convinced that Parloa's technology will make a significant contribution to innovation in customer communication. The investment in Parloa shows that AI in customer engagement has enormous growth potential and could become one of the largest software markets in the world.
About Parloa
The Berlin-based company Parloa specializes in the automation of customer service through the use of artificial intelligence. Parloa's platform enables intuitive and natural customer communication across multiple channels to increase customer service efficiency and reduce frustration. Parloa's AI technology is designed to help minimize long waiting times and inflexible, standardized responses and process customer inquiries quickly and efficiently. The company was founded in 2018 by Malte Kosub and Stefan Ostwald and now employs more than 100 people. Parloa's customers include insurance companies such as ERGO, Helvetia and Swiss Life, retailers such as Decathlon and Thalia, as well as Teamviewer and the German Red Cross.
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