Parloa raises €20 million in successful financing round

Parloa has successfully closed a €20 million Series A. A collaboration with Microsoft enables Parloa customers to gain immediate access to the OpenAI language model in Azure.

Berlin-based Parloa is revolutionizing automated customer communications with its natural AI speech application. The company recently received €20 million in a successful funding round, led by EQT Ventures. New funding comes from existing investors Newion and Senovo. The investment will further accelerate the company's expansion to establish an international presence.

Parloa offers a user-friendly customer service platform that enables companies to handle thousands of customer inquiries simultaneously. In addition, Parloa's AI can communicate in natural language and resolve queries independently. This is expected to relieve customer service staff from repetitive tasks.

Parloa is a Microsoft partner and uses Microsoft Azure to run its platform. It provides companies with an intuitive user interface that can be run without programming skills to develop their own solutions. The company also works with large language models such as Generative Pre-trained Transformer (GPT) through OpenAI Service.

Well-known investors of German Unicorns

In addition to EQT Ventures, investors from previous funding rounds also invested in Parloa. Among them are many founders of German Unicorns such as Erik Muttersbach and Michael Wax (Forto), Hanno Renner (Personio) and Nicolas Peters (Signavio), as well as Jens Bormann (Muuuh! Group). Other well-known investors include the German Red Cross, Decathlon and Teamviewer.

Doreen Huber, Partner at EQT Ventures, is convinced that Parloa's technology will make a significant contribution to innovation in customer communication. The investment in Parloa shows that AI in customer contact has tremendous growth potential and could become one of the largest software markets in the world.

About Parloa

Berlin-based Parloa specializes in automating customer service through the use of artificial intelligence. Parloa's platform enables intuitive and natural customer communication across multiple channels to increase customer service efficiency and reduce frustration. Parloa's AI technology is designed to help minimize long wait times and inflexible, standardized responses, and handle customer inquiries quickly and efficiently. The company was founded in 2018 by Malte Kosub and Stefan Ostwald and now employs more than 100 people. Parloa's customers include insurance companies such as ERGO, Helvetia and Swiss Life, retailers such as Decathlon and Thalia, as well as Teamviewer and the German Red Cross.