VoiceLine receives 10 million euros Series A

The Munich-based AI startup VoiceLine has closed a Series A financing round of 10 million euros. The round is led by Alstin Capital and Peak, with participation from existing investors Scalehouse Capital, Venture Stars and NAP. The company intends to use the capital to expand its voice AI platform technologically, expand internationally and tap into additional industries with a high proportion of field service - including pharma, medtech, food & beverage, insurance and financial services.

AI to eliminate administrative burden in field service

Field sales and service teams spend the majority of their time with customers or traveling. Documentation, CRM maintenance and internal coordination are therefore often delayed or not completed at all. The result: incomplete data, a lack of transparency for management and significant productivity losses.

Field service is and remains the most important sales driver for many industrial and service companies. With VoiceLine, we are revolutionizing the day-to-day work of field service end-to-end ... with voice as the most natural interface.

Nicolas Höflinger, CEO and Co-Founder of VoiceLine

This is where VoiceLine sees its role. Employees record information after customer appointments by voice input, for example via a voice note or a call. The AI processes this content automatically and uses it to create structured visit reports, CRM entries, follow-up tasks or appointment preparations. The data is synchronized in real time with existing CRM, ERP and other company systems.

More transparency and speed for companies

Automated processing gives managers direct access to structured information from the field for the first time. Customer needs, activities and market signals become visible more quickly, enabling organizations to react faster and create personalized customer experiences.

Enterprise field service is the engine of many B2B business models, but administrative burdens slow it down. VoiceLine turns Voice AI into a productivity lever for mobile teams while creating a new data source for strategic decisions.

Andreas Schenk, Partner at Alstin Capital.

Already in use at international industrial companies

The solution is already being used by companies such as DACHSER, ABB, Knauf, KSB and Elis - with rollouts in several countries and thousands of field service users.

Among other things, companies report

• Up to 82% less administrative effort, which equates to around five hours of time saved per week per sales representative,
• Go-lives often within a few days,
• up to 400% more structured field data,
• automated handover to the back office, with up to 96% of follow-up tasks being forwarded within a few minutes.

Fast implementation instead of complex IT projects

In contrast to traditional enterprise software implementations, VoiceLine can be implemented within a few days. A proprietary implementation engine enables customized voice AI assistants with minimal IT effort and in compliance with high security and compliance requirements.

Enterprise AI succeeds when it can be seamlessly integrated into everyday working life. VoiceLine has solved the most difficult part: translating the often chaotic reality of field service into structured, reliable processes and clean system entries.

Tea Elezi, Partner at Peak

With over 100 enterprise implementations and a pilot success rate of more than 95%, the platform delivers measurable results - especially where internal AI projects often fail due to complexity or cost.

Growth of team, platform and international presence

The fresh capital will be used specifically to expand the organization. VoiceLine plans to more than double its workforce this year, particularly in product development, sales, customer success and partnerships. At the same time, the platform will be extended to other frontline use cases and international expansion will be driven forward.