Lieferando apparently monitors its deliverers

Tom Schmidtgen Tom Schmidtgen | 21.05.2021

The food delivery company tracks its riders every metre, according to a media report. It faces fines of up to 96 million euros.

Lieferando is said to monitor the journeys of its delivery drivers every second. This is according to data analyzed by the Bavarian Broadcasting Corporation. The public broadcaster has the data information of drivers, which they have requested from Lieferando according to the DSGVO. Lieferando uses the app Scoober to process deliveries. This is supposed to collect 39 data points for each trip. Accordingly, the app can track to the second how fast the riders are on the road, if they are late it is probably noted. The riders' data is also stored on a personal basis, BR reports. Fully employed riders thus collect up to 100,000 data points in a year, BR reports. The data also reportedly goes back to 2018.

"From our point of view, this is total surveillance. We think it is completely disproportionate," Semih Yalcin, chairman of the Lieferando general works council for Germany, told BR. In addition, a rider complained to the data protection commissioner of Baden-Württemberg. Stefan Brink told BR: "It is a very close-meshed monitoring in the employment relationship that takes place there." Every 15 to 20 seconds, the exact location of the riders is passed on, he said. According to the data protection commissioner, this leads to so-called tracking, i.e. a "permanent monitoring of work performance", which in his view is "clearly illegal". In addition, the app sends personal data to Google. For this, too, his authority could "not see any legal basis".

Lieferando sees no problem in this. A spokesperson told BR that the app complies with all applicable data protection regulations. The data would also not be used to monitor performance. Because Lieferando is a subsidiary of the Dutch Just Eat Takeaway, the Dutch data protection authority must now investigate the allegations. "It is a maximum violation in this case. I expect a possible fine for Lieferando respectively 'Just Eat Take Away' in the tens of millions," Brink tells BR. He already forwarded the accusations to his Dutch colleagues. The DSGVO prescribes penalties of up to four percent of the global annual turnover. Accordingly, Lieferando faces a fine of up to 96 million euros.


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Lieferando
Startup 2007 Berlin
Lieferando
Mobile app and internet platform for mediation and marketing of food orders.
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