Parloa secures 66 million dollars in financing

Altimeter Capital and other tech funds lead Parloa's financing round. Parloa plans to expand into the US and other international markets to transform customer service for businesses worldwide

Berlin/New York, April 24, 2024 - Berlin-based AI company Parloa has successfully closed a $66 million Series B funding round. This round is led by Altimeter Capital, a renowned US tech fund, marking a new record in the European contact center AI ecosystem. Other investors such as EQT Ventures, Newion, Senovo, Mosaic Ventures and La Famiglia Growth also participated.

For customers, it is becoming the new standard that they no longer have to wait on the hotline, but speak to an AI first. We make sure that calling companies is fun again

Malte Kosub, co-founder and CEO of Parloa

Parloa's vision is to revolutionize corporate customer service through automated conversations via AI. Malte Kosub, co-founder and CEO of Parloa, emphasizes the importance of this financing round for the further development of their AI platform and the improvement of the customer experience in the contact center.

Investor participation and potential

Parloa's successful $66 million Series B funding round was led by a variety of renowned investors, including Altimeter Capital, EQT Ventures, Newion, Senovo, Mosaic Ventures and La Famiglia Growth. In addition, prominent personalities such as Bastian Schweinsteiger and Mario Götze have participated as angel investors, underlining the confidence and interest in Parloa's vision and growth.

We have analyzed the industry in depth and believe that Parloa is a leader with its incredibly strong team and strong focus on the most valuable parts of the customer journey

Apoorv Agrawal, Partner Altimeter

The investors see great potential in Parloa's technology and share the vision of AI-powered customer experiences. The close cooperation with Microsoft Azure enables Parloa to offer its customers decisive advantages in improving customer service.

Planned expansion and customers

With a total funding amount of 98 million US dollars, Parloa is planning its international expansion, especially in the USA, where a successful start has already been recorded. Parloa's innovative voice AI technology is set to disrupt customer service, offering a new level of interaction between customers and AI systems.

Parloa's customers include well-known companies such as E.ON One, Decathlon and insurers such as AXA Switzerland and Generali. Strategic partnerships with consulting firms such as KPMG and PwC support companies in the implementation of Parloa's solutions and AI transformation.

Conclusion and outlook

With Parloa's recent success and the promising Series B financing round of 66 million US dollars, they are continuing their course of innovation and expansion. Already in fall of 2023, we had already reported on the appointment of Joachim Schreiner as CRO at at Parloa, underlining their strategy to strengthen the leadership team. Given their consistent growth and commitment to AI-powered customer experiences, we remain excited about Parloa's future and expect them to continue to play a significant role in the customer service technology space for years to come.