Consumer advice centers warn off Getir, Gorillas and Co.

Lack of food labeling and poor contract terms -consumer advocates sharply criticize fast delivery services.

Consumer watchdogs have identified two major problems with fast delivery services such as Gorillas and Getir in new spot checks. Food labeling is inadequate, the consumer protectors warn. Ingredient lists including allergen labeling, the filling quantity, nutritional labeling, as well as the price including basic price and the origin of the product must actually be legibly indicated. In the random samples, however, these were not visible at all or only with difficulty.

The second problem sees the Verbraucherschützer in the contract conditions. Actually the conclusion of a contract comes off in their opinion only, if the couriers hand over the purchases to the customers. However these pay already earlier for the purchase. The start-ups' general terms and conditions also state that users accept the contract as soon as they send the order.

According to Claudia Both, legal officer at the consumer center in Berlin, this contradicts legal principles. The order or individual products could still be rejected at the front door. Gorillas and Flink have already promised to change this framework, according to consumer advocates. In the case of Getir, the Berlin Regional Court ruled in favor of the consumer center at the beginning of November. However, Getir can still file an appeal.